Product + Ordering Info

THE PRODUCTS, PACKAGING + INSPIRATION

Within our shop, you'll find luxurious and nourishing products handcrafted in small batches from pure ingredients.  The formulas were carefully crafted according to time-honored and traditional methods of medicine making which truly honor the beneficial properties of botanicals. We handcraft, handpackage, and ship everything in-house.

We only use natural, certified organic, ethically harvested, fair trade, or locally grown ingredients. We never utilize ingredients that were grown or treated with pesticides, synthetic or chemical additives, preservatives, or fragrances ~ only pure botanical elements straight from nature.  These beautiful and pure ingredients from nature are the backbone of our products.

We guarantee that all Fawn Lily Botanica products are handcrafted with the utmost attention to detail.  Below is some of what you can expect when you choose to purchase from Fawn Lily Botanica: 

ECO-FRIENDLY
The majority of Fawn Lily Botanica products are packaged in glass.  This is a more expensive option than plastic, but is a more sustainable choice for the environment.  Bottles and jars may be rinsed and reused or recycled after the contents are gone. Our empty facial wash bottles are a perfect vessel for housing homemade foaming hand soap (so easy and inexpensive to make!) from a little liquid castille soap and water.

PURE, QUALITY INGREDIENTS
We utilize plant-based ingredients from nature in all Fawn Lily Botanica products, no synthetic fragrances, preservatives, lathering agents, emulsifiers, or other chemical ingredients.  We have nothing to hide, all ingredients are clearly listed online and on the product labels.  

Our products are made from organic and ethically harvested botanicals, herbs, spices, oils, clays, essential oils, butters, beeswax, botanical extracts, and other natural plant-based ingredients.  We also craft our own herbal extracts and infusions in-house. When using our products, you may notice that the colors are natural subdued shades and our fragrances are lighter when compared to artificial fragrances and coloring agents. 

All Fawn Lily Botanica products are:

  • Paraben-free
  • Petrolatum-free
  • Phthalate-free
  • Petroleum-free
  • Petrochemical-free
  • Sulfate-free
  • Free of synthetic and chemical fragrances
  • Free of synthetic and artificial colors
  • Preserved with natural preservatives and plant-based alcohol

ORIGINAL FORMULAS
All of the formulas sold by Fawn Lily Botanica have been carefully created, honed, and refined over the course of years. When new formulas are created, countless hours are spent researching ingredients for their skincare, herbal, medicinal, and aromatherapeutic properties.  While companies purchase pre-made base formulas or outsource their manufacturing, we create all of our own formulas and handcraft everything ourselves.

NEVER TESTED ON ANIMALS
We would never, and have never, tested our products on animals. Irene (our owner + maker) creates all of our original formulas and tests them on herself. This may sound scary, but it's really not since we only use pure and gentle botanical ingredients in our products. Most of these ingredients are certified organic, grown organically, or ethically wild harvested. We're plant and animal lovers, and are committed to helping preserve and protect our planet for future generations to come.

SHIPPING

We ship all orders by USPS or UPS.  Orders will usually arrive within 2-8 days, depending on the shipping method and your location (we are located in Oregon).  Please let us know if you have any specific shipping needs such as expedited shipping, a timeframe that you need your products to arrive within, shipping insurance, signature required, etc. and we will be happy to accomodate you (an increase in costs may incur for upgrades which the buyer would need to pay). 

Since we are a small business and we handcraft, package, and ship all products ourselves, it may take 2-4 business days for your order to ship out after being placed. When your order ships, you will automatically receive a shipping confirmation and a tracking number.

Please ensure that your correct address is entered at checkout. We are not responsible if your package doesn't arrive due to an incorrect address being entered when the order was placed online. If a package is returned to us due to an incorrect address being entered by the buyer, then the buyer will have the option to have the package restocked for a 15% restocking fee or re-shipped at the buyers expense. If the actual shipping cost is greater than $5, then the buyer will be charged for the full and actual shipping cost when the item is re-shipped.

Fawn Lily Botanica cannot be held liable for packages lost, stolen, or damaged while in transit. For more information about our shipping policies, please see our Shipping Info page: https://fawnlilybotanica.com/pages/shipping-info

TEMPERATURES
Our products are natural and do not contain any synthetic preservatives. As a result, they are more susceptible to fluctuations in temperature. Hot temperatures can cause some of the raw and unrefined oils that we use to go rancid more quickly and lip balms to melt. Very cold temperatures can cause plant butters and oils to become grainy due to the natural fats solidifying. If possible, it's best to avoid ordering and shipping during hot or cold weather spells.

Once you receive your product, it's best if you can store it in a dry, dark, and cool area out of direct sunlight. 

WHOLESALE
At this time, we are looking to expand our wholesale program to select stores, spas, and boutiques. If you are interested in offering Fawn Lily Botanica within your establishment, then please email us at info@fawnlilybotanica.com. Thank you for your interest in working with us!

PAYMENT PROCESSING
All prices are in US dollars. We use a secure third party processor for all transactions which accepts most credit cards, we do not process payments in-house and we never see your credit card number. At this time, we are not accepting paper checks or cash sent through the mail.

DAMAGE & RETURNS

Due to the nature of our products, we cannot accept returns on opened products. Please let us know if you are unhappy with your products for any reason. We do offer a small selection of samples and smaller sizes so that you can test some of our more expensive products before trying them. 

Since we all have unique skin types and needs, not all products will be the best fit for everyone. Please keep this in mind as sometimes it takes some trial and error to find the very best skincare routine for your unique skin. As a result, we don't accept returns if a product doesn't work as expected for your skin type, or if you don't like the scent or appearance of a product, etc.

We are not responsible for damage which may occur during shipping, or if a package is lost due to an incorrect address being entered when the order was placed online. Please ensure that your correct address is entered at checkout. If a package is returned to us due to an incorrect address being entered by the buyer, then the buyer will have the option to have the package restocked for a 15% restocking fee or re-shipped at the buyers expense. If the actual shipping cost is greater than $5, then the buyer will be charged for the full and actual shipping cost when the item is re-shipped.

Returns are never accepted for custom products.

SUBSCRIPTIONS

Subscriptions are offered for many of our products. If you choose to order a subscription, then you will have the option to be billed & receive the product(s) monthly or every two months. These subscriptions are ongoing, and can be cancelled, paused, skipped, or changed at any time. To make changes, simply log into your subscription account or email us at info@fawnlilybotanica.com . Gift subscriptions are prepaid in advance in one lump sum. When ordering a gift subscription, please make sure to enter the recipient's address in the shipping field at checkout so that the order is shipped to the correct address. If you have any other questions or concerns regarding subscriptions, please feel free to contact us!

ADDITIONAL INFORMATION
For more information about commonly found ingredients in cosmetics and their safety, here are several articles and sites of interest: