Shipping policy

Shipping Policy

Last Updated: June 2026

 

General Shipping Information

We ship all orders via USPS, UPS, or FedEx from Eugene, Oregon. Orders typically arrive within 2–8 business days after shipment, depending on the shipping method and your location.

We generally ship using Ground or the most economical service available. If you have specific shipping needs — such as expedited shipping, a required delivery window, shipping insurance, or signature confirmation — please contact us at info@fawnlilybotanica.com and we will do our best to accommodate you. Any upgrade in service may incur an additional cost, which is the buyer's responsibility.

Since we are a small business and we handcraft, package, and ship all products ourselves, please allow 2–4 business days for your order to be processed and prepared for shipment after being placed. When your order ships, you will automatically receive a shipping confirmation email with your tracking number.

Eco-Friendly Packaging

We are committed to minimizing our environmental footprint and use eco-friendly shipping materials whenever possible. This includes kraft cardboard boxes, bubble wrap made from recycled plastic, and biodegradable and compostable packaging peanuts.

Shipping Address Accuracy

Please double-check that your complete and correct shipping address is entered at checkout. Fawn Lily Botanica is not responsible for packages that are undeliverable or lost due to an incorrect address being entered by the customer.

If a package is returned to us due to an incorrect or undeliverable address:

  • A 15% restocking fee will be deducted from your refund.
  • If you would like the order re-shipped, you will be responsible for the full re-shipping cost, minimum cost is $6.00.
  • If you choose not to have the order re-shipped, you will be refunded for the product minus the restocking fee. Original shipping costs are not refunded.

Lost & Stolen Packages

It is the customer's responsibility to provide a safe and accessible delivery location. Once your order has been handed to USPS, UPS, or FedEx, Fawn Lily Botanica has no control over it and cannot be held liable for packages that are lost, stolen, or delayed in transit.

If your tracking shows "Delivered" but you cannot locate your package:

Fawn Lily Botanica does not issue refunds or replacements for packages that have been marked as delivered by the carrier. 

Please note that USPS, UPS, and FedEx usually do not issue refunds on packages shown as delivered, even when insurance has been purchased.

If you cannot locate a package that tracking shows as delivered, please take the following steps:

  1. Check all possible delivery spots around your property — behind bushes, on a back porch, near a side door, or in your mailbox. Check security cameras.
  2. Check with neighbors or building management to see if the package was accepted on your behalf.
  3. Wait 24 hours — carriers occasionally scan packages as delivered slightly before physical delivery occurs.
  4. Contact your carrier directly to file a missing package report:
    • USPS: 1-800-275-8777
    • UPS: 1-800-742-5877
    • FedEx: 1-800-463-3339
  5. If you believe your package was stolen, file a report with your local police department.

To help prevent theft, consider having packages delivered to a business address, a secure lockbox (available through USPS, UPS, and some grocery stores), or requesting signature confirmation on your order.

If your package appears lost in transit (tracking has not updated and does not show delivery), please contact us at info@fawnlilybotanica.com within 30 days of your estimated delivery date and we will work with you and the carrier to investigate.

Temperature & Product Integrity

Our products are made with natural botanical ingredients and do not contain synthetic preservatives. As a result, they can be sensitive to extreme temperatures during transit.

  • Hot weather can cause unrefined oils to go rancid more quickly, and solid balms or lip products to melt.
  • Cold weather can cause plant butters and oils to become grainy as the natural fats solidify.

If solid products such as lip balms or facial balms arrive melted, place them in the refrigerator until they firm up again. This may slightly affect texture, but the product quality and safety are not compromised.

Temperature-related changes in texture, consistency, or appearance during shipping do not qualify for a return or refund — this is a natural characteristic of botanical formulations, not a product defect.

When possible, we recommend avoiding ordering temperature-sensitive products during extreme heat or cold spells. Once you receive your products, store them in a cool, dry, dark area away from direct sunlight to preserve freshness and extend shelf life.

If you have any concerns about your product's integrity after receiving your order, please reach out to us at info@fawnlilybotanica.com.

Damage, Returns & Cancellations

Damaged or Incorrect Orders
Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us at info@fawnlilybotanica.com within 7 days of delivery with your order number and photos of the item(s) and packaging. We will work with you to resolve the issue. Fawn Lily Botanica is not liable for damage that occurs during transit; transit damage claims may also be filed directly with the carrier.

Returns
Due to the nature of our handcrafted products, we cannot accept returns on opened or used products. Returns are accepted only on new, unused, unopened products in their original packaging within 30 days of delivery, and are subject to a 15% restocking fee. Return shipping costs are the customer's responsibility and are not refunded. To initiate a return, please contact us before sending anything back.

We do not accept returns or issue refunds for:

  • Products that do not work for your individual skin type or skin concerns
  • Personal dislike of scent, texture, color, or appearance
  • Personal skin reactions or sensitivities (please review ingredient lists before purchasing)
  • Temperature-related changes during shipping
  • Custom or specially formulated products (final sale)

Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it. Once an order has been pulled and prepared for shipment, a 15% restocking fee will apply. Orders cannot be cancelled once they have shipped — please wait for the package to arrive and initiate a return per the policy above.

Contact Us

Questions about your order or shipment? We're happy to help.

Email: info@fawnlilybotanica.com
Website: fawnlilybotanica.com